Privacy Policy

This version in effect since January 1, 2009

1. Our Commitment
TOLETTA is committed to protecting your privacy. We do not swap or sell our mailing lists or personal information files to any third parties. All information collected on this website is for processing orders. Your information is only accessed by authorized TOLETTA employees. All credit card information is captured and processed only for the order you are placing. We do not keep your credit card information on file for future orders.

2. Privacy Statement
This statement discloses the privacy practices for www.toletta.com. No personal identifying information is displayed or is accessible to the general public.

3. Information Collected
For ordering and operations purposes, we collect only the following information about our customers: Name, account number (if applicable), credit card number, credit card expiry date, telephone number, billing address, shipping address, zip/postal code, state/province, country, and email address. Email addresses are used only for customer communication. Specifically, email addresses are used to answer questions or concerns and to confirm orders and/or shipping. Customers will not receive unsolicited emails.

4. Terms of Use
TOLETTA will use your information to process orders and service your account. TOLETTA will use your information to help complete a transaction or order, to communicate with you, to provide service and support and to update you on services and/or promotions. Credit card information is used only for payment processing and fraud prevention. Credit card information will only be kept long enough to process orders.

5. Cookies
www.toletta.com uses software tags called "cookies" to identify customers and track shopping baskets when they visit our website. Additionally, cookies help us to identify returning customers. Returning customers are identified once they have logged in with a secure user ID and password. A customer login makes it easy to shop because cookies will not require users to re-type shipping and contact information with every visit. Cookies also help us understand buying preferences so that we can show your order history. By recording which areas of the website you visited, cookies allow us to present information, products, and special offers that are most likely to be of interest to you. The information we collect with cookies is not sold, rented, or shared with any outside parties. We cannot provide a total secure shopping experience to users whose browsers are set to reject cookies.

6. Log Files
www.toletta.com maintains log files of the traffic that visits this website. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and information technology requirements for providing reliable service. Information collected includes IP addresses and browser types.

7. Links
www.toletta.com contains links to other websites. Please note that when you click on one of these links, you are “clicking” to another website. We encourage you to read the privacy policy of these linked websites, as their privacy policy may differ from ours.

8. Sharing of Information 
We do not sell, rent, or share any customer information that we collect on our website except for the purposes described within this policy. TOLETTA will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of TOLETTA or its subsidiaries; or (iv) to protect the personal safety of TOLETTA employees and third parties on TOLETTA property. 

9. Correct/Update User Information 
Customers can correct and/or update personal information on www.toletta.com by changing their profile information. We will provide you with access to your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of the website may limit access to specific individuals through the use of passwords or other personal identifiers.

10. When is My Information Removed?
We keep your information only as long as we need it for the products and services you are ordering. Information is only kept for a reasonable time thereafter or to meet any legal requirements. TOLETTA has retention standards that meet these requirements. TOLETTA destroys your information when it is no longer needed.

11. Secure Access
TOLETTA is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, TOLETTA has in place appropriate physical and managerial procedures to safeguard the information we collect. Only authorized personnel can access your information.
TOLETTA uses Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but authorized TOLETTA staff. SSL security measures are working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window. Credit card numbers are used only for processing payment and are not used for any other purpose.

12. Changes to this Policy
If there are updates to the terms of this Privacy Statement, we will post those changes and update the revision date in this document. TOLETTA reserves the right to change this privacy policy at any time.

13. Contact Us
We value your opinions. If you have comments or questions about this privacy policy, you may contact TOLETTA by email or postal mail at:

TOLETTA Inc.
Privacy Office 
445-1568 Merivale Road 
Ottawa, ON Canada K2G 5Y7 
Email: privacy@toletta.com